Privacy Policy

1. Who we are

Mountlands Trust Limited (trading as Lime Tree House) is the data controller responsible for your personal data. We are a registered charity (no. 219215) and a company limited by guarantee registered in England & Wales (no. 326093).

Our registered address is: Lime Tree House, 264 Washway Road, Sale, Cheshire, M33 4RZ.

You can contact us about data protection matters by email at admin@limetreehouse.org.uk or in writing to the address above.

2. What data we collect

We may collect the following personal data when you use our website or contact us:

• Your name and contact details (email address, telephone number, postal address)
• The content of any message or enquiry you send us
• Information you provide in connection with donations, Gift Aid declarations or standing orders
• Information you provide when enquiring about admissions or nursing education
• Technical data such as your IP address and browser type (collected automatically by our web hosting provider)

We do not collect sensitive personal data (such as health information) through this website.

3. How we use your data

We use your personal data for the following purposes:

• Responding to enquiries — to answer questions you have sent us via our contact form or by email or telephone
• Processing donations — to process charitable donations, Gift Aid declarations and standing order mandates
• Admissions — to respond to enquiries about residential or outpatient care
• Nursing education — to respond to enquiries about the Le Verger Christian Science nursing education programme
• Legal obligations — to comply with our obligations as a registered charity and company

We will never use your data for unsolicited marketing and we will never sell or share your data with third parties for commercial purposes.

4. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

• Consent — where you have given clear consent for us to process your data for a specific purpose (e.g. submitting our contact form)
• Legitimate interests — where processing is necessary for our legitimate interests as a charity, and those interests are not overridden by your rights
• Legal obligation — where processing is necessary to comply with a legal obligation (e.g. Gift Aid claims submitted to HMRC)

5. How long we keep your data

We retain personal data only for as long as necessary for the purpose for which it was collected:

• General enquiries — up to 12 months from the date of your enquiry
• Donation records and Gift Aid declarations — for 7 years in accordance with HMRC requirements
• Admissions enquiries — up to 2 years or as required for ongoing care arrangements
• Nursing education applications — up to 3 years from the date of application or completion of the programme

6. Sharing your data

We do not sell or share your personal data with third parties for marketing purposes. We may share data in the following limited circumstances:

• With HMRC in connection with Gift Aid claims
• With our web hosting and form processing providers (such as Formspree) who process data on our behalf under appropriate data processing agreements
• Where required by law or a court order

7. Your rights

Under UK GDPR you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restrict processing — to request that we limit how we use your data
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent, to withdraw it at any time

To exercise any of these rights please contact us at admin@limetreehouse.org.uk. We will respond within one calendar month.

8. Cookies

Our website uses a small number of cookies. A cookie consent notice is displayed on your first visit. We use:

• Essential cookies — a cookie to remember your cookie consent preference
• Analytics cookies — only if you consent; these help us understand how visitors use the site. No personally identifiable information is collected.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the website.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our contact form uses HTTPS encryption. We do not store credit card or bank account details on our website.

10. Third party websites

Our website may contain links to third party websites such as the Christian Science Journal or HMRC. This privacy policy applies only to our website. We are not responsible for the privacy practices of linked third party sites.

11. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Complaints

If you have concerns about how we handle your personal data you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Telephone: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO. Please contact us first at admin@limetreehouse.org.uk.